Curbside Service

A letter to our clients about COVID-19

 

Dear Trusted Clients,

Due to COVID-19 we are only offering Telemedicine and Curbside Service.

We have been closely monitoring the developments around COVID-19. Internationally, no cats have been diagnosed with COVID-19, and cats do not appear to be involved in transmission of the coronavirus between people.

The safety of our clients, cats, and staff remains our utmost priority.

Please call (802) 860-2287 to arrange this with our Client Care Coordinator prior to your visit. The curbside service process is as follows:

Curbside Service

  • Prior to your cat’s appointment, we will email you a history questionnaire to complete. You can also download the form here. For those who do not have internet access, we can collect this information by phone.
  • Drive to Affectionately Cats as usual. For your cat’s safety, they must be secured in carrier. Once you arrive for your appointment, please call (802) 860-2287 and a team member will come to your car and bring your cat inside for the doctor to examine.
  • Please feel free to run an errand during your cat’s 30-minute visit. The doctor will call you when the examination is complete to discuss findings and make recommendations.
  • Shortly thereafter you will receive a phone call from our Client Care Coordinator to obtain payment for services completed. If your cat is being admitted or hospitalized, a deposit will be collected at this time. Credit card or Care Credit are preferred; cash or check are also accepted.
  • We will disinfect the outside of your carrier before one of our team members delivers your cat and any necessary medications to you in your car.

Telemedicine

  • We will email your invitation to doxy.me, just click on the link in your email. Click here to learn more or to start a call now.
  • Our Veterinarians will diagnose your cats to the best of their abilities over telephone and by sharing pictures.
  • If it is not possible to diagnose your cat’s issues over the phone, you will be invited to utilize our curbside service.

As the Vermont Department of Health and CDC provide further guidelines, we will comply with these and communicate any changes regarding our policies. See the COVID-19 FAQs below for the latest information.

We are unwavering in our commitment to exceedingly high standards for cleanliness and hygiene. Please rest assured that we will continue to provide the highest quality veterinary services for the well-being of our patients. Thank you for helping us maintain a safe and healthy environment for everyone.

Sincerely,

Denise Kessler, DVM
Elizabeth Berger, DVM
Kayla Miner, DVM

Affectionately Cats
60 Commerce Street
Williston, VT 05495
(802) 860-2287

 

COVID-19 FAQs:

 

My cat has an appointment or boarding check-in scheduled, but I am recovering from an illness or caring for someone with respiratory symptoms. What should I do?

If you are in quarantine, or if anyone in your household is sick with a fever and/or respiratory symptoms (cough, difficulty breathing) and your pet needs care: You must call ahead. We will help you determine whether a virtual/phone visit might be appropriate. If your pet needs to be seen immediately, we ask that someone else who is symptom-free and not quarantined bring your pet to Affectionately Cats on your behalf. We will bathe your cat on admission as a precaution to protect all.

 

What is the process for a virtual/phone visit?

In some cases, a virtual/phone visit with one of our veterinarians may be appropriate. Prior to the appointment, you will complete a history questionnaire via phone or email, and will have the opportunity to attach relevant photos/videos so your veterinarian can review these prior to your scheduled appointment.

Certain conditions can be addressed in this way; for others, a physical examination and/or lab testing may be required. Please call if you are interested in scheduling a virtual/phone visit. Please note that telemedicine guidelines do not permit diagnosis or treatment via virtual/phone consultations if your cat has not had a physical exam with one of our doctor’s in the past year.

 

What should I do if I need to pick up food, medication, or other supplies from Affectionately Cats?

For supplies, medications, and pet food, please call or email ahead to request what you need. You can pay by phone at (802) 860-2287. Once you arrive to pick up supplies, please call and we will have a team member deliver the supplies to your car.

 

My cat is scheduled to board at the Inn at Affectionately Cats. What do I need to know?

Effective Monday March 16, please do not bring any personal items for your cat, including reusable shopping bags, clothing, blankets, toys, etc. We ask that you place paper towels or a disposable absorbent pad in the carrier instead of a towel.

Please clean the outside of your carrier and its handle with an alcohol- or bleach-based disinfectant prior to arrival.

 

My cat is scheduled for surgery through Vermont Spay/Neuter. What do I need to know?

Effective Monday March 16, Vermont Spay/Neuter is a drive-through service. Park at Affectionately Cats. A volunteer or staff member will come to your car to collect your cat and the admit form, which can be found at http://www.affectionatelycats.com/vsn-form/.

 

Where can I go to learn more about COVID-19?

For the latest information on COVID-19 in Vermont, dial 211 or visit healthvermont.gov.

 

Additional COVID-19 info:

Click here to see what the American Veterinary Medical Association has to say about COVID-19